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Analysis

  • IT and the Guest Experience: Make the Connection

    IT’s behind-the-scenes role, underpinning and improving the guest experience, is often overlooked. Giuseppe Flammia, chief information officer at MSC Cruises, talks to World Cruise Industry Review about the importance of...

  • Clean Sailing: The War on Norovirus

    Infection rates have hit a ten-year low on US cruise ships, thanks to years of fast-paced updates to hygiene practices. CLIA's Budd Darr and RCCL's Dr Art Diskin discuss the...

  • Special Attention: Onboard Spas

    Onboard spas are now de rigueur, cruise brochures are full of 'wellness centres' and 'unique spa experiences'. It seems cruise lines all over the world are trying to outdo each...

  • Make a Clean Start: New Fuel Regulations

    IMO regulations requiring operators to switch to cleaner fuel by 2015 are proving a headache for the cruise industry. Don Gregory, director of the Exhaust Gas Cleaning Systems Association, tells...

  • Safe Harbour: Passenger Protection in Ports

    In 2010, the cruise industry was shaken by the shooting of a 15-year-old passenger at St Thomas, Virgin islands. In the wake of the shooting, ports and cruise lines renewed...

  • Full Steam Ahead: The Cruise Industry in 2011

    Cruise passenger numbers are expected to rise in 2011. Joe Slattery, Holland America, Alfredo Spadon and Neil Palomba, MSC Cruises, and Stephanie Farrow, Fred.Olsen, discuss their deployment strategies.

  • Q&A: Environmental Issues

    Dr Hermann Klein talks to Andrea Ashfield about the environmental issues facing the cruise industry. What can be done to meet the challenge?

  • Size Up: One-Size-Fits-All Ports and Terminals

    Ships such as Oasis of the Seas are changing the face of cruise shipping. Andrea Ashfield asks Royal Caribbean's Juan Trescastro and Fred.Olsen's Matt Grimes how ports and terminals have...

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