Ambassadors of excellence
How do multinational operators ensure that a geographically dispersed workforce has the right skills and training?
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Analysis
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![Ambassadors of excellence]()
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![Worst-case scenario: the Costa Concordia disaster]()
Worst-case scenario: the Costa Concordia disaster
With the Costa Concordia’s recovery operation underway, how will operators restore the industry’s battered reputation?
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![The boats that rock: music-themed cruises]()
The boats that rock: music-themed cruises
Rock ‘n’ roll and luxury cruises aren’t the most likely bandmates, but music festivals at sea are becoming big business.
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![Cruise Europe: Growth on reflection]()
Cruise Europe: Growth on reflection
Jens Skrede of Cruise Europe discusses the success of Europe’s cruise industry – weathering the good and the bad.
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![Smart cookies: effective food and beverage operations]()
Smart cookies: effective food and beverage operations
Modern-day cruise passengers expect fresh dining experiences, but when does centralised control become micro-management?
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![A family construct: MSC Divina]()
A family construct: MSC Divina
Family-owned MSC’s rapid expansion is set to continue with the delivery of newbuild Divina in May, says Richard Sasso.
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![Royal Caribbean International: Cast in Shadow]()
Royal Caribbean International: Cast in Shadow
Adam Goldstein is tight-lipped about Project Sunshine, but he is clearly excited by the changes being ushered in. Royal Caribbean International’s CEO tells Phin Foster how the company is responding...
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![Costa Crociere: Made in Italy]()
Costa Crociere: Made in Italy
The European cruise industry enjoyed a record year in 2010, helped by the success of its largest group Costa Crociere. Phin Foster meets chairman and CEO Pier Luigi Foschi to...
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![The Shipping Forecast]()
The Shipping Forecast
The year 2011 has been challenging for the cruise industry, with world economic events making cabins difficult to fill. Gregg Michel from Crystal Cruises and Norwegian Cruise Line’s Kevin Sheehan...
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![Designer Dining]()
Designer Dining
Cruise lines are searching for the next big thing as they look to expand their culinary options. Rhian Owen asks Carnival UK’s Steve Williams, HAL’s Rudi Sodamin and Enrico Borniotto...
