World Cruise Industry Review January 2004
Cover Story
Winning the Entertainment Game
Providing the right blend of entertainment facilities may seem a tricky prospect. But it is merely a matter of understanding the needs and varied tastes of passengers of different age...
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Superior Shore Excursions
Every step must be taken to ensure that guests have the chance to visit the world’s top destinations. This is essential in its relentless search for customer satisfaction, writes Captain...
Impeccable Service
In the highly competitive world of luxury cruising, anything less than deferential service is unacceptable. Mark Conroy, president and CEO of Radisson Seven Seas Cruises, explains...