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Contributor: Matthew Sams

Matthew Sams, Vice President, Holland America Line

Matthew Sams Matthew Sams joined Holland America Line in 1985. In June 1997 he was promoted to vice president, and has since been responsible for the government relations for the Caribbean, Central America, South America, Mexico and Florida.
Adapt to Change
How can cruise lines improve passenger experience in an oversubscribed destination such as the Caribbean? Shirley Accini talks to Matthew Sams and Simon Douwes of Holland America Line,...